Say this, not that
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Say...
Thank you for sharing
I will listen if you want to talk/tell me what happened.
I am hearing…
How are you feeling right now, if you can describe it?
I welcome/understand your emotion (anger/rage/sadness)
I imagine that was…… but please correct me if I’m wrong
Do you prefer to talk on the phone, or do you want to meet in person? Would like to take a walk? OR I don’t have the capacity for this conversation/my boundary is __.
Are you taking care of yourself? What would you like to do? Can I help with X?
Survivor / person who was harmed
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Don't say
That sucks.
You have to tell me/X-person what happened.
What I would do is…
Don’t presume they feel a certain way, eg, “oh, you must feel X” or “victims feel/do X”
OMG, you sound crazy/not like yourself. You “need help”. What you’re feeling isn’t okay and/or isn’t normal.
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Can’t you tell someone else this? Also, please don’t simply not respond to a survivor
You have to speak up / fix the perpetrator / don’t ruin the perpetrator’s life / file a police report / press charges!
“Victim” - many people have a strong aversion to being called a “victim”. In a professional/legal context, you may call someone an accuser, but perhaps avoid the term when supporting someone you are friends with/related to/in community with.